Question 1

What are your hours?

Accepted Answer

We see clients Tue–Fri 10:30a–6p, by appointment. Our registered office for state and legal mail keeps separate hours, Tuesday–Thursday, 10:00am–3:00pm ET.

Question 2

Where are you located?

Accepted Answer

We're at 2815B Rennoc Road, Fountain City, Knoxville, TN 37918. Most appointments happen in person, but plenty of clients work with us entirely by phone and email.

Question 3

How do I book an appointment?

Accepted Answer

Pick the conversation that fits on our booking page and the calendar opens right there. See our booking page for every option and its price.

Question 4

Who will I actually work with?

Accepted Answer

Melissa Griffin, EA leads the practice, and Refund2Income-trained preparers work alongside her. Every return gets a second review before it's filed. See our preparers page for the full picture.

Question 5

Do you e-file returns?

Accepted Answer

We e-file federal and state returns as an IRS Authorized e-File Provider.

Question 6

When will my refund arrive?

Accepted Answer

We can't promise a date because the IRS controls that timeline, not us. E-filed returns with direct deposit are generally processed faster than paper returns, but any return can be pulled for further review. Check our refund status page for the tool that tracks your specific return.

Question 7

Can you file returns for more than one state?

Accepted Answer

We prepare multi-state returns for clients who moved, worked remotely across state lines, or own rental property in another state. Bring your full picture and we'll sort out what each state requires.

Question 8

What if I get a notice from the IRS?

Accepted Answer

Don't ignore it and don't panic. Bring it to us. Our tax resolution service covers notices, back taxes, and representation before the IRS.

Question 9

Do you do tax planning, not just filing?

Accepted Answer

Tax planning conversations are available year-round, not just at filing season. See our tax services page for what that looks like.

Question 10

How often do you update my books?

Accepted Answer

Monthly, on a set cadence, so you have current numbers instead of a scramble every April. See our bookkeeping page for the tiers and what's included at each one.

Question 11

Can you clean up books that are already a mess?

Accepted Answer

We can often clean up books that are behind or disorganized. A bookkeeping audit is the right first step so we can see exactly what's there before quoting ongoing work.

Question 12

Do you also do my taxes if you do my books?

Accepted Answer

Many clients use both services, and it does make filing smoother when your bookkeeper already knows your accounts. They're still separate engagements with separate scopes.

Question 13

Can you guarantee my credit score will go up?

Accepted Answer

No provider can guarantee a credit score increase, outcome, or timeline. We help you organize your credit file and understand your dispute rights. See our CEO Credit Club page and the CROA disclosure for the full picture.

Question 14

Can I dispute my own credit report for free?

Accepted Answer

You have the right to dispute inaccurate information directly with the credit bureaus at no cost. Accurate, current information generally cannot be removed regardless of who submits the dispute.

Question 15

How is CEO Credit Club billed?

Accepted Answer

Monthly fees are billed for work already performed in the prior period, not in advance. Pricing tiers are on the CEO Credit Club page.

Question 16

Should I form an LLC?

Accepted Answer

It depends on your liability concerns, your plans for the business, and facts we'd want to review with you, so we'd recommend talking with a licensed attorney about that decision. We can explain what an LLC generally involves on our business formation page.

Question 17

What does registered agent service cost?

Accepted Answer

First year pricing and the annual renewal are listed on our registered agent page, along with the discounted rate when bundled with a new formation.

Question 18

Can you be my registered agent if you didn't form my LLC?

Accepted Answer

Registered agent service is available on its own for existing Tennessee entities, not just new formations.

Question 19

What's your cancellation policy?

Accepted Answer

Please reschedule or cancel at least 24 hours ahead. Paid sessions rescheduled with less than 24 hours notice, or missed entirely, are not refunded.

Question 20

Do you take payment plans?

Accepted Answer

Some services, like Refund2Income training, offer a plan option. Ask about your specific service, since terms vary by engagement.

Question 21

Is the first conversation free?

Accepted Answer

Some intro calls are no charge and some are paid sessions with a set price and length. Every option on our booking page lists its price up front, so nothing surprises you at checkout.

Honest answers to what people ask us first.

Hours, location, and who you'll work with.

E-filing, refunds, and multi-state returns.

Monthly books and cleanups.

What we can and can't promise.

Setting up and staying compliant.

What things cost and our cancellation policy.

Know somebody who needs this?

Need a copy of a return we filed?

Ask us directly.